Frequently asked questions - apexvape

Payment options

What payment options does apexvape offer?

We accept a variety of payment methods to offer you maximum flexibility. These include credit card payments, PayPal, SEPA direct debit and other payment options. All available payment options are displayed in the checkout area during the order process.

Shipping and delivery

What does DDP shipping mean?

apexvape offers a DDP (Delivered Duty Paid) service for selected countries. With this shipping method, we take care of all customs formalities for you so that you do not have to worry about customs clearance and no additional customs fees are incurred.

For which countries is DDP shipping available?

Our DDP shipping service is available for the following regions:

United Kingdom

  • Shipping via local DPD Express service

European Union

  • Shipping via UPS/DPD/DHL Express
  • Available countries: Germany, Belgium, Luxembourg, Netherlands, Czech Republic, Poland, Croatia, Slovakia, Slovenia, Finland, Sweden, Austria, France, Italy, Hungary, Bulgaria, Lithuania, Estonia, Latvia, Greece, Ireland, Portugal and Spain

How long does the delivery take?

Delivery times vary depending on the country of destination:

  • United Kingdom: 7 to 12 days
  • European Union10 to 15 days (dispatch is via Germany)

What applies to countries outside the DDP list?

For orders to countries not on our DDP list, customers are responsible for customs clearance. In these cases, customs fees and import duties may be incurred, which must be borne by the recipient.

Returns and exchanges

What is the return period for apexvape?

We grant you a return period of 15 days from receipt of your order. You can return items within this period if you are not satisfied with your purchase.

What conditions apply to returns?

In order for us to accept your return, the following requirements must be met:

  • The item must be in its original, unused condition
  • All labels must still be attached
  • The original packaging must be present
  • Returns must be requested in advance by e-mail

How do I initiate a return?

Please contact us by e-mail to request a return. We will then inform you of the next steps.

Security and data protection

How secure is my order with apexvape?

The security of our customers is our top priority. We have implemented various security measures:

  • Website securityOur website is protected by modern security technologies
  • Data protectionYour personal information will be treated confidentially and protected
  • Secure payment processingAll payment transactions are processed via encrypted connections
  • Anti-phishing protectionWe implement measures to protect against fraudulent activities

Do you have any further questions? Feel free to contact us - we will be happy to help you!